Terms & Conditions
Welcome to the website for ShipGo, which is owned and operated by Global Sticks Express, LLC (collectively, “ShipGo”). Your use of our website at www.shipgo.com (the "Site") or any of the services offered on or through the Site, including, without limitation, our shipping services (the "Services") is subject to these Terms and Conditions (the "Terms"). As used in these Terms, the terms “you” and “your” refer to the individuals and companies that use the Site and the Services. Your use of the Site and/or your ordering of any Services constitutes your binding acceptance of these Terms, including any modifications made to the Terms. Read these Terms carefully and completely as they set forth your rights and obligations with respect to your use of the Site and the Services. If you do not wish to be bound by the Terms, you may not access or use the Site or use the Services.
Acceptance of terms
ShipGo is pleased to provide the information on the Site conditioned upon your acceptance, without modification, of the terms, conditions and notices comprising the Terms. The Terms may be updated and modified by us from time to time without notice to you by posting revised Terms on the Site. You can review the most current version of the Terms at any time by clicking on the “Terms and Conditions” link from any page on the Site. We hope that you will find the information provided on the Site informative and useful. Please feel free to e-mail us with your thoughts about the Site or to request more information about ShipGo or our Services.
Although ShipGo provides a platform through the Site and the Services for arranging and facilitating the shipment of luggage, golf clubs, skis, and other sports equipment ("Luggage"), you acknowledge that ShipGo utilizes one or more third-party companies to transport the Luggage and that other third parties (including hotel personnel) may be involved in or responsible for submitting your Luggage to ShipGo or its shipping provider and/or receiving your Luggage at the shipping destination. You acknowledge that you ship your Luggage using the Services at your sole risk. In the event that your Luggage is damaged or lost during shipment, or does not arrive at the shipping destination within a timely manner due to a failure of ShipGo or its third-party shipping company, you may request ShipGo’s assistance with submitting any claims or complaints to the shipping company. Upon receiving timely and properly submitted information from you for such a claim or complaint, ShipGo may share that information with its third-party business partners that were involved in handling that shipment (such as the shipping company and/or the hotel to or from which your Luggage was shipped). ShipGo and/or its third-party business partners may contact you regarding these issues. ShipGo and/or its third-party business partners may conduct a reasonable investigation into your claim, but in no event is ShipGo required or obligated to investigate any claims pertaining to lost, damaged or delayed Luggage. You acknowledge and agree that your request for assistance from ShipGo, and/or any reasonable investigation into your claim, does not entitle you to compensation or damages from ShipGo, or any action or recourse by ShipGo, and that a commercially reasonable investigation is your sole and exclusive remedy. You acknowledge that the Services are also subject to any terms imposed by subcontractors of ShipGo and all third-party shipping companies.
Rates and Rate Adjustments
Rates generated on the ShipGo website or by a ShipGo customer service representative are based upon the information provided to you at the time of inquiry. Final rates will be based upon actual weights and dimensions of each shipment that is shipped and verified by a third party carrier. A shipments dimensions are calculated by the widest point of each side. If the actual weight or dimensions of the shipment exceeds the maximum allowed for the selected item, rates will be adjusted to reflect the next largest category and a $25 adjustment fee will be incurred. If a larger category does not exist, additional charges will be incurred for the weight or dimension exceeding maximum allowed in the largest category. You are responsible for all handling fees charged by a pickup or delivery location, such as a hotel, resort, golf facility or carrier store. All charges and fees will be charged to the credit card that was used to process the original shipment.
You acknowledge and agree that the final charges applicable to your shipment may not be known by ShipGo, or charged to you, until ShipGo receives a final invoice from the third-party shipping company (which in some cases may be several weeks following the date of your shipment). We reserve the right to charge your credit card (or other form of payment we have on file) upon our receipt of the final invoice from the third-party shipping company, without obtaining additional authorization from you.
Cancellations and Changes
You may obtain a full refund if you cancel a shipment at least 48 hours prior to the scheduled pick-up date.
If you cancel a shipment within 48 hours prior to the scheduled pick-up date, you may receive an account credit in the amount of your cancelled shipment, less a cancellation fee of $10.00 per package (or, in the case of a partial cancellation (i.e. only canceling one leg of a round-trip shipment), $10.00 per package), for use on the Site. The account credit will not expire, and is fully transferrable.
It may take up to 30 days for the refund to appear on your credit card statement. In most cases, ShipGo will process the refund within 5 business days.
You may make changes to your pickup date and time, without incurring any change fees, if you notify ShipGo at least three (3) business days prior to the original scheduled pickup time. Changes requested between three (3) business days and 24 hours prior to the original scheduled pickup time may be assessed a $25 administrative fee in addition to any difference in the shipping rate. Changes made within 24 hours of the original scheduled pickup time may be assessed an administrative fee of greater than $25 in addition to any difference in the shipping rate.
Packaging, Locking, Insuring and Secure Delivery of Luggage
You are solely responsible for the packaging, locking, insuring and secure delivery of any Luggage you deposit with ShipGo, or ship using the Services. If you desire to have your package locked, you must package it accordingly prior to pick-up. Finally, if you wish to insure your package, you must so indicate at the time of your order. ShipGo shall have no liability for damage to, or loss of, packages or Luggage resulting from poor packaging, failure to lock, failure to acquire insurance, or failure to require signature upon delivery.
ShipGo insures against complete loss of or against any physical damage that has occurred to a shipment while in transit. ShipGo or its logistics partners are not liable for damage or loss of protruding parts such as wheels, straps, pockets, handles, or other items attached to a suitcase or bag. Any claims for lost or missing items will require a physical investigation.
You acknowledge and agree that the Services are intended to be used for the shipment of Luggage and not for other items. You further acknowledge that ShipGo, and its third-party shipping companies, as well as applicable laws prohibit the shipment of certain goods, as follows (collectively, the “Prohibited Items”):
- firearms and ammunition;
- drugs, including all illegal narcotics, all drugs prohibited by any jurisdiction through which your package will or may travel, vitamins, supplements, medical equipment, as well as prescription, and over the counter medications;
- lottery tickets or gambling devices in violation of the laws of any jurisdiction through which your package will or may travel;
- hazardous materials, including, without limitation, hazardous or corrosive materials, explosives, flammable or combustible materials, infectious substances, poisons, dry ice, fireworks, or radioactive materials;
- pressurized containers, including, without limitation, aerosol cans and CO2 cartridges;
- compressed gasses, including, without limitation, bug spray and sunscreen;
- live animals, including pets and insects;
- animal or human remains;
- hazardous waste;
- cash including coins, currency, or other negotiable items;
- electronics, including laptops, cell phones, stereo equipment, personal audio devices, and range fingers;
- alcohol, or any goods containing alcohol, such as perfume or cologne;
- tobacco products;
- perishable goods;
- any items that are likely to soil, impair or damage persons, other packages or equipment; or
- any item that may, in ShipGo’s sole and absolute discretion, violate the terms of any third-party shipping company, or any international, federal, state or local law, treaty, regulation, ordinance, or rule;
- fragile items consisting of but not limited to glass, porcelain, and ceramic;
- shipments traveling between countries may not be locked.
ShipGo reserves the right to refuse, cancel, or hold any shipment that ShipGo determines, in its sole or absolute discretion, violates, or may violate, these restrictions. Furthermore, ShipGo reserves the right (on its behalf and its third-party shipping company’s behalf) to inspect any package to confirm compliance with these Terms.
Access to the Site and the Services
ShipGo is providing you with the information and functionality in the Site. You are responsible for providing all equipment necessary to establish a connection to the Internet, access to the Internet, and any telephone, wireless or other connection and service fees associated with such access. The Site and the Services are available only to individuals and entities who can form legally-binding contracts under applicable law. Without limiting the foregoing, you must be 13 years of age or older to register for and/or use the Site. If you do not qualify, please do not use the Site. ShipGo reserves the right to deny access and/or registration to the Site, or to refuse to provide the Services, to anyone at any time in its sole and absolute discretion.
In consideration of your use of the Site and/or the Services, you agree to be subject to certain obligations. For any personal information (relating to you or your customers) that you provide to us through the Site, you agree to provide true, accurate, current and complete information as prompted and you further agree that you will not use the Site for any purpose that is unlawful or prohibited by the Terms. If you provide any information that is untrue, inaccurate, incomplete or not current, or if ShipGo has reasonable grounds to suspect that such information is untrue, inaccurate, incomplete or not current, ShipGo has the right to refuse any and all current or future use of the Site (or any portion thereof) or the Services. ShipGo shall have no liability for any packages or Luggage that are lost or stolen as a result of your failure to provide accurate and complete information.
Account and Password Security
In order to use certain features of the Site or applicable Services, you may have to register and create a password-protected account (your "Account"). You agree and acknowledge that you will not allow others to utilize your Account. You are responsible for maintaining the confidentiality of your password and Account, and are fully responsible for all activities that occur under your password and Account. You agree to: (i) immediately notify ShipGo of any unauthorized use of your password or Account or any breach of security, and (ii) ensure that you fully exit from your Account at the end of each session (unless you wish to keep your session open, in which case you will remain logged into your Account for a time period determined by ShipGo; however, please note that leaving your session open may increase the chance of unauthorized use of your Account). You further agree not to use anyone else's password on the Site or attempt to gain access to the accounts of other members. ShipGo cannot and will not be liable for any loss or damage arising from your failure to comply with this provision. ShipGo reserves the right (but not the obligation) to terminate your access to your Account at any time without notice for any reason whatsoever.
Use of the Site
In addition to all of the other restrictions contained in these Terms, but without limitation, you will not use the Site to:
- engage in commercial activity, including, without limitation, commercial use of the Site or the Services, except for the purpose of arranging or scheduling shipping services for yourself or your customers;
- reproduce, copy, display, store, perform, re-post, publish, transmit, distribute, sell, offer for sale, license, modify, create derivative works, or otherwise use any portion of the content offered on the Site for other than your own personal, non-commercial use;
- reformat or frame any portion of the web pages that are part of the Site or Services;
- create user accounts by automated means or under false, misleading or fraudulent pretenses;
- copy or modify the HTML code used to generate web pages on the Site;
- use any device, software, or procedure that interferes with the proper working of the Site or Services, or otherwise attempt to interfere with the proper working of the Site or the Services;
- take any action that imposes, or may impose in ShipGo’s sole discretion, an unreasonable or disproportionately large load on our IT infrastructure;
- modify, adapt, translate or reverse engineer any portion of the Site or Services;
- transmit or disseminate viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another's computer, the Site, or any software, hardware or other related equipment;
- disrupt or otherwise interfere with the Site or the networks or servers used by ShipGo;
- impersonate any person or entity or misrepresent your connection or affiliation with a person or entity;
- collect or store, or attempt to collect or store, personal information about other Site users; or
- engage in illegal activity.
ShipGo reserves the right (but not the obligation) to terminate your access to the Site at any time without notice for any reason whatsoever.
Provision of Customer Information
If you are a business client of ShipGo, you agree that before you provide any of your customers’ personal information to ShipGo or enter such information into the Site that you will first obtain permission from your customers to do so. ShipGo shall not be responsible or liable for any business client's failure to obtain appropriate consent from its customers before using Site or the Services.
Limits on Liability
Global Sticks Express, LLC, its respective affiliates and subsidiaries and all of their respective officers, directors, employees, shareholders, members, managers, successors, agents (the “Global Sticks Parties”), and relevant third parties, including, without limitation, advertisers, distribution partners, referral partners, service providers, licensors, licensees, consultants and contractors will not be liable for:
- any loss of or damage to any Luggage and any damages caused by a delay in the shipping of Luggage, to the extent such loss, damage or delay is attributable to a third party that (a) provides shipping and/or transport services for Luggage; (b) receives shipment of the Luggage from ShipGo or its shipping provider; and/or (c) provides, or is responsible for providing, the Luggage to ShipGo or its shipping provider for shipment;
- any loss of, or damage to, any personal items left in your suitcase, bag or box prior to shipping, including, without limitation, jewelry, radar detectors, glasses, mobile phones, or portable media players;
- your shipment, or attempted shipment, of any Prohibited Items;
- loss or damage to Luggage prior to pick-up by ShipGo or its shipping provider or after delivery by ShipGo or its shipping provider;
- the content of any website not controlled, owned, or operated by ShipGo that is accessed from or linked to this Site;
- the content, services or information provided by any website purporting to be operated by ShipGo, but not actually affiliated with, controlled, owned, or operated by ShipGo;
- any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure;
- the contents of any communication, message, or information posted by you or other third parties; and
Without limiting the foregoing, in no event shall Global Sticks Parties’ total aggregate liability to any user of the Services, including any liability for any damage or loss of any package or Luggage, exceed the lesser of the actual value of any items lost or damaged or $500. In the event that any monies are paid by the Global Sticks Parties to any user, such payment shall be such user’s sole and exclusive remedy.
All offers, invitations, discounts, promotional codes, packages and pricing are subject to change at any time. The information on the Site may contain inaccuracies and typographical errors, including, but not limited to, inaccuracies relating to pricing or availability that are applicable to your transaction. ShipGo shall not assume any responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor transactions or information affected by such inaccuracies. ShipGo reserves the right to make changes, corrections, cancellations and/or improvements to the information on the Site, and to the products and Services described on the Site, at any time without notice, including after confirmation of a transaction.
It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, statements, representations, services, and other information provided through the Site. You acknowledge that you may not rely on any content on the Site. ShipGo does not endorse or represent the reliability, accuracy or quality of any information, or non-ShipGo goods, services or products displayed or advertised on the Site. We make no representations or warranties, express or implied, with respect to the information provided on this Site.
Third Party Websites and Services
Although we hope that you will find the material on this Site informative, the material and links to third-party websites and resources that may be included on the Site are provided for informational purposes only. Providing links to these sites by us should not be interpreted as endorsement or approval by ShipGo of the organizations sponsoring these sites or their products or services. We make no representations or warranties, express or implied, with respect to the information provided on this Site or any third-party website or service which may be accessed by a link from this Site, including any representations or warranties as to accuracy or completeness. Because ShipGo has no control over third-party websites and resources, you acknowledge and agree that ShipGo is not responsible or liable for, and does not endorse, the availability, accuracy, completeness or authenticity of information available through such websites, resources or services, your use or your exchange of any information with such websites or services, or the content, statements, representations, advertising, products, services or other materials on or available from such third-party sites or resources. You further acknowledge and agree that ShipGo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused in connection with your use or reliance on any such content, information, goods, or services available on or through any such site or resource. If you decide to access any such third-party websites, resources or services, or to transact with such third party for their products, properties or services, you do so entirely at your own risk. By leaving this Site, you may be subject to the terms and conditions and the privacy policies of such third party websites.
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site.
You agree to indemnify, defend and hold Global Sticks Express, LLC, its respective affiliates and subsidiaries and all of their respective directors, officers, members, managers, employees, agents, successors and relevant third parties including advertisers, distribution partners, referral partners, service providers, licensors, licensees, consultants and contractors (collectively the “ShipGo Indemnified Parties”) harmless from and against any claims, demands, liabilities, losses, costs, damages or expenses including reasonable attorneys’ fees and costs, directly or indirectly, arising out of or in any way relating to: (i) your negligence or misconduct; (ii) your information or any other materials contributed to or submitted through the Site or the Services, including without limitation information associated with your account; (iii) your conduct, including your use of the Site and Services; (iv) your connection to the Site; (v) any violation or breach of these Terms; (vi) your violation or infringement of any intellectual property, privacy, publicity, confidentiality, proprietary or other rights of any person or entity; or (vii) your shipment, or attempted shipment, of Prohibited Items (collectively, the “Claims”). You are solely responsible for defending any such Claims, and for payment of losses, costs, damages or expenses resulting from the foregoing to both a third party and to the ShipGo Indemnified Parties. ShipGo shall have the right, in its sole discretion, to select its own legal counsel to defend the ShipGo Indemnified Parties from any Claims (but by doing so shall not excuse your indemnity obligations) and you shall be solely responsible for the payment of all of ShipGo’s reasonable attorneys’ fees incurred in connection therewith. You shall notify ShipGo immediately if you become aware of any actual or potential claims, suits, actions, allegations or charges that could affect your or ShipGo’s ability to fully perform their respective duties or to exercise its rights under these Terms. You shall not, without the prior written approval of ShipGo, settle, dispose or enter into any proposed settlement or resolution of any Claim (whether having been finally adjudicated or otherwise) brought against you, if such settlement or resolution results in any obligation or liability for any of the ShipGo Indemnified Parties.
ShipGo does not assume responsibility to you or others for any failure by ShipGo to enforce the provisions contained in the Terms.
You agree that ShipGo, in our sole discretion and with or without notice, may terminate your use of the Site (or any part thereof), or the Services, for any reason, including, without limitation, for lack of use or if ShipGo believes that you have violated or acted inconsistently with the letter or spirit of the Terms. ShipGo may also in its sole discretion and at any time discontinue providing the Site, or any part thereof, or the Services, with or without notice. You agree that any termination of your access to the Site or the Services under any provision of the Terms may be effected without prior notice, and acknowledge and agree that ShipGo may immediately bar any further access to the Site or the Services. Further, you agree that ShipGo shall not be liable to you or any third party for any termination of your access to the Site or the Services.
You acknowledge that ShipGo may establish general practices and limits concerning your use of the Site. You agree that ShipGo has no responsibility or liability for the failure of the Site and the deletion of other content maintained or transmitted by the Site. ShipGo reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) or the Services with or without notice. You agree that ShipGo shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or the Services. You further acknowledge that ShipGo reserves the right to change these general practices and limits at any time, in our sole discretion, with or without notice.
Disclaimer of Warranties
You expressly understand and agree that:
- Your use of the site and the services is at your sole risk. the site and information and material in the site is provided on an “as is” and “as available” basis. with respect to the site, the information and materials on the site, and the services ShipGo expressly disclaims all warranties of any kind, whether express or implied, including but not limited to, the implied warranties of merchantability, title, fitness for a particular purpose, non-infringement or that the site will be without error or invulnerable to viruses, worms, or other harmful software or hardware. you hereby acknowledge that the site or the services may not be available due to any number of factors including, without limitation, periodic system maintenance, scheduled or unscheduled, acts of god, unauthorized access, viruses, denial of service or other attacks, technical failure of the site, telecommunications infrastructure, or disruption, and therefore ShipGo expressly disclaims any express or implied warranty regarding site use and/or availability, accessibility, security or performance caused by such factors.
- ShipGo makes no warranty that (i) the site and information and material therein will meet your requirements, (ii) the functions contained in the site will be uninterrupted, timely, secure or error-free, (iii) the results that may be obtained from the use of the site or information and materials therein will be accurate, reliable, or available, (iv) any errors in the site or information or materials therein will be corrected, and (v) the site and its contents and server that makes the site available are free of any viruses or other harmful components.
- Any material, information, products or services downloaded or otherwise obtained through the use of the site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
- No advice or information, whether oral or written, obtained by you from ShipGo or through or from the site shall create any warranty not expressly stated in the agreement.
- ShipGo expressly disclaims, and makes no warranty regarding, the services provided by its third party shipping companies.
Exclusions and limitations. some jurisdictions do not allow the exclusion of certain warranties. accordingly, some of the above limitations may not apply to you.
Exclusions and Limitations
Some jurisdictions do not allow the exclusion of certain warranties. accordingly, some of the above limitations may not apply to you.
ShipGo shall not be liable for any delay in performing, or failure to perform its obligations under this Agreement, resulting from any cause beyond its reasonable control, including, without limitation, acts of God, fire, extreme temperatures, high winds, lightning, strikes, energy interruptions, labor disputes, natural disaster, fire, flood, storm, slide, earthquake, epidemics, power failure, inability to obtain equipment, supplies or other facilities, labor disputes, terrorism, criminal activity, governmental demands or requirements, inclement weather, war, declared or undeclared, or the acts of government (each, a "Force Majeure Event"). If affected by a Force Majeure Event, ShipGo shall be excused from performance to the extent made necessary by such event.
You and ShipGo agree that the Terms and the relationship between you and ShipGo shall be governed by and construed in accordance with the laws of the State of Delaware without regard to its conflict of laws analysis. You and ShipGo hereby irrevocably and unconditionally submit to the jurisdiction of courts located within the county of Palm Beach, Florida or the United States District Court for the Southern District of Florida for purposes of all legal proceedings arising out of or relating to the Terms and agree not to commence any legal proceedings related thereto except in such court. You and ShipGo irrevocably waive, to the fullest extent permitted by law, any objection that you/it may now or hereafter have to the laying of the venue of any proceeding brought in any such court or any claim that a legal proceeding commenced in such court has been brought in an inconvenient forum.
ShipGo’s failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by ShipGo in writing.
If any provision of these Terms is held to be illegal, invalid or unenforceable under any present or future laws, such provision shall be fully severable, and the remaining provisions shall constitute the parties’ agreement.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the Terms or use of the Site must be filed within two (2) years after such claim or cause of action arose or be forever barred.
The section headings and sub-headings contained in the Terms are for convenience only and have no legal or contractual effect.